Returns

Returns:
FREE and convenient UK returns with CollectPlus

You can now use CollectPlus to return your parcels to us!
CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,800 CollectPlus stores, open from early in the morning until late in the evening, 7 days a week.
Simply visit https://www.collectplus.co.uk/bycloth to find your local CollectPlus store and to obtain your returns label.
Enter your order number (4-digits) and your email address, then print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcel yourself, at https://www.collectplus.co.uk/track/new
Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.
You can return parcels with cabin baggage dimensions 60 x 50 x50cm and up to 10 kg using CollectPlus
You can find your nearest CollectPlus store by clicking here (insert URL https://www.collectplus.co.uk/store_locator) and use the ‘Find a store’ search at the top of the page. Alternatively, you can text COLLECT and your postcode o 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewed here (insert URL http://www.collectplus.co.uk/smsterms)

Returns must be made within 21 days after you have received your package. 

Goods must be returned in perfect resalable condition, complete with all original tags and packaging (shoebox etc). 

Once the item returned has been inspected by us you will be entitled to receive an exchange or a refund as requested by you. We will issue you with a full refund of your original order amount as per your statutory rights. We reserve the right to issue refunds minus the original postage costs on returns received and/or notified outside this 21 day period. Refunds will be issued by us within 48 hours of receipt of your item(s) at the shop. Depending on your bank please allow up to 1-3 weeks for credit to appear on your statement.

International Returns:

International Returns must be covered by the customer.  When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly.

Unfortunately failure to do this will result in the parcel being held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released. This is a non-refundable charge.

SALE Items:

We’ll happily accept a return on sale items for refund or exchange as per our general (14 days, no evidence of wear, tags attached) returns policies explained above.

* For a full list of our Terms & Conditions please see our Help page.