Returns must be made within 21 days after you have received your package.
Goods must be returned in perfect resalable condition, complete with all original tags and packaging (shoebox etc).
Once the item returned has been inspected by us you will be entitled to receive an exchange or a refund as requested by you. We will issue you with a full refund of your original order amount as per your statutory rights. We reserve the right to issue refunds minus the original postage costs on returns received and/or notified outside this 21 day period. Refunds will be issued by us within 48 hours of receipt of your item(s) at the shop. Depending on your bank please allow up to 1-3 weeks for credit to appear on your statement.
International Returns must be covered by the customer. When returning items from outside the EU please be sure to include 'Returns Department' prominently at the top of the address and declare the goods as returns to the couriers/postal service. This will prevent your return being delayed by UK customs, allowing us to process it far more quickly.
Unfortunately failure to do this will result in the parcel being held by UK Customs for processing. This can take up to 28 days to complete, and will lead to an invoice for VAT plus handling (roughly 20% of the returns value) which we will pass on to you and will require payment before the parcel will be released. This is a non-refundable charge.
We’ll happily accept a return on sale items for refund or exchange as per our general (14 days, no evidence of wear, tags attached) returns policies explained above.
* For a full list of our Terms & Conditions please see our Help page.